Broken support area!

¤ Phil ¤ phil at
Thu Aug 12 21:35:45 CEST 2004

Hi Jean,

Thanks for the fast response.  I guess it's "eating" my long tickets....
I'll post here.

I'll make a separate email for clarity....



----- Original Message ----- 
From: "Jean Delvare" <khali at>
To: "Phil" <phil at>
Cc: <lm78 at>
Sent: Thursday, August 12, 2004 12:24 PM
Subject: Re: Broken support area!

> > I have entered 3 tickets, one was a problem, the second was a repeat
> > because it appears the ticket system "lost" it, and a 3rd attempt to
> > just test it.  All 3 posts do not show up in the DB!
> >
> > Is there any reason why?  If they don't show up until you "approve" or
> > classify them, then maybe you ought to give a clear warning.  There is
> > no indication that it accepts a ticket.  Once I write a new ticket at
> > and submit it, I am
> > simply returned to
> > without any message indicating the post was accepted.
> One of your tickets is here:
> And we get several tickets a week so it must somewhat work.
> However I admit that this support area golbally sucks and should
> probably be dismissed or replaced with something more usable.
> In the meantime, you can simply express yourself on this mailing list,
> it's usually faster than creating a ticket.
> -- 
> Jean "Khali" Delvare

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