Broken support area!
¤ Phil ¤
phil at mindfart.com
Thu Aug 12 21:35:45 CEST 2004
Thanks for the fast response. I guess it's "eating" my long tickets....
I'll post here.
I'll make a separate email for clarity....
----- Original Message -----
From: "Jean Delvare" <khali at linux-fr.org>
To: "Phil" <phil at mindfart.com>
Cc: <lm78 at Stimpy.netroedge.com>
Sent: Thursday, August 12, 2004 12:24 PM
Subject: Re: Broken support area!
> > I have entered 3 tickets, one was a problem, the second was a repeat
> > because it appears the ticket system "lost" it, and a 3rd attempt to
> > just test it. All 3 posts do not show up in the DB!
> > Is there any reason why? If they don't show up until you "approve" or
> > classify them, then maybe you ought to give a clear warning. There is
> > no indication that it accepts a ticket. Once I write a new ticket at
> > http://secure.netroedge.com/~lm78/newticket.html and submit it, I am
> > simply returned to http://secure.netroedge.com/~lm78/support.html
> > without any message indicating the post was accepted.
> One of your tickets is here:
> And we get several tickets a week so it must somewhat work.
> However I admit that this support area golbally sucks and should
> probably be dismissed or replaced with something more usable.
> In the meantime, you can simply express yourself on this mailing list,
> it's usually faster than creating a ticket.
> Jean "Khali" Delvare
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