[lm-sensors] Making the ticket system private

Juerg Haefliger juergh at gmail.com
Tue Nov 18 16:39:28 CET 2008


Makes sense to me. Once a bug has been identified it should be entered
into the ticketing system for tracking purposes though.

...juerg


On Tue, Nov 18, 2008 at 3:09 AM, Hans de Goede <j.w.r.degoede at hhs.nl> wrote:
> Jean Delvare wrote:
>> Hi all,
>>
>> Most tickets created in trac by the "ticket" user (i.e. anonymous
>> users) are of the "I can't get sensors to work on my system" type. In
>> most cases, this is either because the user did something wrong (didn't
>> run sensors-detect, or didn't load the required modules, or is running
>> an old kernel or old version of lm-sensors) or because the machine in
>> question simply doesn't have any supported hardware monitoring chip. In
>> other words, that's not a bug.
>>
>> I'd rather see these requests go to the lm-sensors mailing list, where
>> 298 persons are reading them, than in the ticket system where only 12
>> persons are notified and 4 of them have a personal account on the
>> ticket system to actually help. (In theory, anonymous users can help as
>> well, using the "ticket" account, but in practice it never happens.) I
>> think the chances for users to get an answer within a reasonable time
>> would be significantly higher on the mailing list.
>>
>> On top of that, the fact that users have to use the "ticket" account to
>> create new tickets and follow-up on them is pretty annoying. In many
>> cases users forget to mention their e-mail address so they don't get
>> notified when we reply later on, which means they are wasting their
>> time reporting the problem and we are wasting our time trying to solve
>> it. Or they give their address in later comments and we have to add it
>> manually, which is extra work for us.
>>
>> So I would like to propose the deletion of the "ticket" account. I
>> value the ticket system very much when it comes to development. As a
>> development tool for tracking progress towards the next milestone, the
>> ticket system makes a lot of sense. But as a bug tracking tool for the
>> public, it sucks. As a matter of fact, we have 53 tickets open at the
>> moment, 10 of which were opened in 2006, and 14 in 2007. Honestly, most
>> of these tickets are rotting in place. I don't get the point of putting
>> issues in a tracking system if they get ignored in the end anyway. If
>> we do not have the manpower for and/or interest in tracking these
>> public tickets, then it's better for everyone to not let them be
>> created in the first place. At least, when posting to a mailing list,
>> people know that if they don't get an answer within a week, odds are
>> that they won't get an answer at all and they should try a different
>> approach.
>>
>
> This gets a +1 from me.
>
> Regards,
>
> Hans
>
>
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